The helpdesk is open on weekdays from 8.30am to 5.30pm.
You can contact the helpdesk in the following ways:
- Create a helpdesk request ticket (fastest)
- phone on x1523 (campus phones) or (+61 8) 6488 1523 (external)
Services, info and online forms
Staff Onboarding
Callista
- Vacation email response (PDF 716KB) (RTF 1057kb)
- Email list activation
- Email list recipients
- Email list update
Research tools and facilities
- Request access to Datasteam
- Request access to Bloomberg
- Request a SAS/SPSS/STATA etc Virtual machine
- Request SAS/SPSS/Stata/R/Matlab installation
- Other Business School & UWA resources
- Databases available to UWA staff
- Web based R Studio
- Business School URL shortening service
Teaching space Audio/Visual
- NEW! Tutorial Room AV - Quick Guide (PDF 416kb) (RTF 2,985kb)
- LT/CSR New AV Media Control (PDF 1,403kb) (RTF 2,345kb)
- L1/L2 Adjoining Tutorial Room (PDF 354kb) (RTF 5020kb)
- Common AV problems (PDF 47kb) (Doc 36kb)
- AV Features in E&Y & Westfarmers LT (189kb) (Doc 43kb)
- Presenting from a laptop (PDF 87kb) (RTF 3017kb)
- Presenting from a USB stick (PDF 200kb) (RTF 5765kb)
- Smart board training resources
- Playing a DVD (PDF 136kb) (RTF 5844kb)
- Presenting in a tutorial room (PDF 79kb) (RTF 1440kb)
- Using Visual Presenter (PDF 220kb) (Doc 249kb)
- Video modes and projectors (PDF 134kb) (RTF 2291kb)
- Video Conferencing Information (PDF 59kb) (RTF 35kb)
General
- Contact Business School IT Services
- Software for personal machines
- Venues and computer lab bookings
- Special Considerations report
- AARNET cloudstor large file sharing
- Book a laptop, the visualizer or a web-cam
- Manage TV Displays
- Survey generation system
- Request access to DataStream
- Software installation request form
- Software license report
- NEW! Requisition Request Form
- NEW! Desk/office Allocations
- NEW! URL shortening service
How to
- Uniconnect (Law/Biz/SIS only) (PDF 183kb) (Doc 152kb)
- Uniconnect (generic web based)
- Unifiguest (guest internet access)
- Troubleshoot Uniconnect
- Configure Extended Desktop (PDF 105kb) (Doc 129kb)
- Connecting visitors via wireless (PDF 85kb) (RTF 73kb)
- How to use Turnitin
- Add KIP shortcuts to your desktop
- How to view a shared calendar in Outlook
- How to share task in Outlook (PDF 150kb) (Doc 192kb)
- ECS Vacation response (PDF 716KB) (RTF 1057kb)
- Arrange meetings & book rooms in Outlook (PDF 111KB) (RTF 7041kb)
- Virus scanning
- Archive Email (PDF 292kb) (Doc 349kb)
- Connecting to and setting default printer (PDF 490kb) (RTF 3,936kb)
- Synchronise Wireless Mouse & Keyboard
- Intro to Windows 7 (PDF 657kb) (Doc 960kb)
- TeamViewer (Remote Assistance how-to) (PDF 93kb) (Doc 282kb)
- Moble Tethering sharing your 3G internet (527kb) (Doc 694kb)